Getting Your Ducks in a Row: How Succession Planning Relates Updates
There are many important facets to making sure essential business elements are in place so that the successors aren't left scrambling to establish parameters and processes pertaining to your company's vital documentation. The following business-critical steps should all be addressed now, whether transition is imminent or a distant possibility:
1) Review important documents and records. A legal audit of your business documentation is a good way to go. The following documentation should be subject to review:
a. Administrative documents: project plans, management reports, RFPs, SLAs, vendor and maintenance contracts, emails, etc.
b. Plan documents: planning documents for business continuity, disaster recovery, emergency management, incident response, contingency, etc.
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c. Business continuity reports: business impact analysis reports, risk assessment documents, internal and external audit reports, supply chain reports, etc.
d. Team documents: emergency response team rosters, list of personnel with authorized access to certain sites or systems, and other team management and assignment documents
e. Specialized documents: awareness materials, training program materials, network and data center diagrams, alternate office location details, work area recovery site details, etc. Depending on your industry, specialized documentation might include materials that are subject to safekeeping and retention requirements, especially in regulated industries like healthcare, pharmaceutical, finance, legal, and education.
f. HR documents: personnel files (active and inactive employee files), candidate documentation, benefits and payroll information, complaints and action records, etc.
g. AR/AP documents: invoices, POs, balance sheets, cash flow analysis, loan and credit docs, financing information, expenses, payables and receivables, transaction records, utility bills, etc.
h. Historic documents: business formation files, articles of incorporation, control documents, reorganization and restructuring information, blueprints and other early stage planning documents, etc.
2) Be sure that you have secure, redundant storage and ease of retrieval:
a. Primary storage
b. Backup storage
c. Desktop systems
d. Laptops and mobile devices
e. Collaboration systems, such as SharePoint
f. Cloud storage
g. Remote data centers
3) Access and control of document management systems should be permission-based to authorized users. You wouldn't want any files to get corrupted or go missing.
4) Scan important hard-copy documents such as system contracts, SLAs, warranties, and maintenance agreements into PDF format. Ensure that the originals are stored in secure, environmentally safe, and fireproof locations. Notify the new leadership of this information, and store primary copies on-site for ease of access (after making sure they've been backed up to a secure, off-site location).
5) Review or create a document management policy, which should specify the files and documents that must be stored, how and where they should be stored, how and when they are updated and when backups must occur, and when they can be disposed of (if ever). The policy should also identify rules for document retrieval, version control rules, document approvals, document distribution, archival time frames, and rules for secure destruction.
6) Document management controls should be part of BCMS (business control management system) audit activities, at least annually, and should be regularly upda