5 Most commonly asked questions about payroll outsourcing companies

For most companies, the decision to outsource payments can be crucial. It would help if you were sure who to share your data and records with. Therefore, it is essential to ask a few crucial questions from the payroll outsourcing company before you begin to trust them with your information and payments.

Asking these questions will make you knowledgeable of the processes of the firm and the technology or tools they use. Asking questions and comparing every payroll service is a must before deciding. Asking relevant questions, therefore, makes you more aware and better equipped to choose a payroll outsourcing companies for business.

What is payroll outsourcing?

Payroll outsourcing is when a business hires another company to manage all of the payroll outsourcing end-to-end. It leads to more accurate calculations, ensures all laws and compliances are being followed and maintains a more organised record of all payments. It also saves a lot of time and overhead costs of the operating business.

Are you using the most advanced and up-to-date platform?

What technology your outsource payroll service is using? Is it contemporary? Is it scalable?

These are some essential questions that you should ask from every payroll outsourcing company that you are looking at. Knowing what technology, they use and digging up on its features should be crucial for you while deciding on one company. The most advanced payroll outsourcing service providers use cloud-based software that has Application Programming Interface (API) so that they can integrate with other systems like KeyPay, Xero, MYOB etc.

What support can my business expect from my outsourced payroll provider?

Be sure to ask what kinds of services do your payroll outsource service provides. 

Depending on the amount charged and the effort required the services can be calculating, processing and paying every party or it can just stop at giving access to the payroll software. 

Some low-cost outsourced payroll services only calculate wages, annulation, taxes and then give you a bank file. Others can calculate all of the above and then proceed to pay the relevant agencies, authorities, and vendors. Some low-cost outsourced payroll services can even give you their software for service. You need to be sure what you are getting yourself into.

Can you manage payroll compliance by interpreting awards and any pay rule information?

Big organizations can experience mistakes or errors in their payroll calculations which is why to be more accurate, and on-time payroll outsourcing services are hired. Many awards or increments are happening in big organisations, accounting for all those can be a difficult task.

However, mistakes and errors can be less if there is software involved. So, be sure to ask your payroll outsourcing company what kind of software do they use and whether it can incorporate awards and increments during the calculation. It will only ensure more accuracy from your outsourcing service.

Conclusion

There are many questions you should ask while going into an agreement with the payroll outsourcing company. All the questions above would help you gauge the extent of services offered and what help will a payroll outsourcing company offer for your business. If you are going forward with the decision to hire a payroll outsourcing service to be certain factors like price, attendance calculation, add-on services, etc. should be compared and sorted.