How to Deal With Demanding Clients Using an Active Guard Patrol System?

The market competition has reached a different level and today customers are more demanding than ever. A security guard company not being able to handle the client’s requirements, and retention becoming a problem must think about ways to strengthen the customer services. What makes things more complicated is that most of the time, it is your security guards who have to deal with the customers directly. Ensuring that they greet the client with great efficiency is very important.

Situations the guard can face with the clients:

1.  Customer alleges non-performance:

2.  Customer demanding for change:

3.  Customer seeks information:

4.  Customer restricts entry to specific areas:

5.  Customer needs reports on time:

Let’s discuss it further with more information about customer behavior.

1.  Customer alleges non-performance:

Most of the time security guards face clients who complain about faulty patrols. Having a security guard patrol system can help the company in proving otherwise. The best patrol management system will record the data of the guard’s performance and generate reports on an hourly, daily, weekly and monthly basis. The fluctuations found in the activity of the guard and the schedules can be easily identified there and then and the supervisors can take necessary actions.

2.  Customer demanding for change:

Many times the customers want the security guards to change the schedule of patrols. This may include increasing the frequency of the patrol or the route, while direct intervention with the schedules may pose a problem, the client can always access the software and check the schedules. If they need some changes, they can discuss it with the supervisors.

3.  Customer seeks information:

When there is no security guard management software, the customer feels lost as they have little or no information about the guard’s activity at their premises. The client however can seek great information from the portal and discuss it further with the supervisor. This way only the limited and essential information can be shared with the client and not anything over and above.

4.  Customer restricts entry to specific areas:

There are several areas at the client properties where the client does not want to provide access to the guard. But identifying what area is permitted and whatnot can be tough at times. To make it easier, utilizing the Geo-fencing technology can be beneficial as it allows to make a set perimeter that the guards need to patrol.

5.  Customer needs reports on time:

When you handle reports and information manually, it is quite possible that you miss the deadlines. However, when you rely on a software, the deadlines are strict and you never miss them. The customer will never get a chance to complain about the missed deadlines as you will deliver every report well in time.

So, having an active security guard patrol monitoring system has a lot of benefits in terms of dealing with demanding customers. You may as well get your now!