Truly world-breaking accidents don’t just happen because of one single incident. These things happen because the dominos

Furthermore, the presence of user failure is actually an important warning sign of a deeper problem. A true worst-case scenario happens when a deep problem goes unnoticed for a long time, only to blow up with catastrophic consequences in the future. Uncovering these problems via testing is a critical part of building a solution.

Even after I logically understand why mistakes are natural and I should not blame myself for making them, I can’t help thinking that bad things keep happening because I’m always screwing up. Existing societal pressures to ‘do better’ and ‘not mess up’ are always at play, and my depression monster uses these punish me.

I didn’t realize that I didn’t have to always blame myself for using something wrong. Other people stumbled over the same things as I did? And an entire field existed to make me (and them!) feel not as dumb? This broke my little brain.

“The idea that a person is at fault when something goes wrong is deeply entrenched in society. That’s why we blame others and even ourselves… But… human error usually is a result of poor design… Humans err continually; it is an intrinsic part of our nature… Pinning the blame on the person maybe a comfortable way to proceed, but why was the system ever designed so that a single act by a single person could cause calamity?”

We buy a Ferrari or a fancy classic car because we like the feeling that we get when driving it. We like when people turn to look at us. If all of a sudden all the human beings except you would go extinct (think Will Smith in the movie I Am Legend) you wouldn’t care about what car to drive.

Some people are in a relationship only because of the feeling of importance they get from it: all of a sudden that banker or NBA player looks more attractive because of his status and in turn the feeling of importance someone may derive from being exposed to their circle.

‘‘Believe me, Socrates. You have only to look at humankind’s love of honour and you will be surprised at your absurdity regarding the matters I have just mentioned, unless you think about it and reflect how strongly people are affected by the desire to become famous and to lay up immortal glory for all time. For the sake of this they are prepared to run risks even more than for their children — spend their money, endure any kind of suffering, even die in the cause. [..] I think that it is for the sake of immortal fame and this kind of glorious reputation that everyone strives to the utmost, and the better they are the more they strive: for they desire what is immortal” — Discourse of Diotima to Socrates, Symposium, Plato

Nobody ever plans to fail. Everybody wants to succeed when performing an action because there is no reward for messing up. When failure does occur, we recognize that this is Not A Good Thing™ for us and immediately switch to damage control mode. This shows up as excuses, defensiveness, and finger-pointing. In our mortification, how do we stop making failure all about us and instead learn to expand our vision to see what other factors were at play?

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ng. It may have been something that he had to do just because the environment around the company was so intense, and he had to give people confidence that it was going to take a different path. I think as it played out since then, a lot of the stuff has proven to be more smoke than fire. And so I think he went a little harder core than he needed to on that stuff.

For me, that means constantly exploring my own limits and accepting that I am and always will be a naturally failure-prone human being. I won’t be able to progress if I can’t accept myself at my starting point.

I’ve internalized UX into every part of my daily life. I am constantly on the lookout for good