Twelve Benefits of NetSuite CRM

CRM is an acronym for Customer Relationship Management. It is a business approach used to manage and maintain the relationship between customers and businesses. It is a combination of strategies, practices, and technologies that helps in providing better customer service, increase sales, and improve business profitability. 

How does CRM help?

CRM software promotes an efficient and well-organized working environment for businesses. CRM software brings your customers, sales, marketing, and other business activities together, and makes your whole process smooth on a single platform. The main aim is to improve customer relationships, optimize daily schedules, prioritize tasks, and ensure that customers do not get ignored and prospects are connected timely and effectively. 

What CRM Software Offers?

1. It is used to store the complete customer information

2. Efficiently manage fragment functions.

3. Managing and tracking issued services and support.

4. It helps in bringing teams on a single platform.

5. Optimizing the marketing strategies

6. It helps in finding better sales opportunities.

Advantages of Cloud-based CRM

The main objective of cloud-based CRM is to offer easy access to relevant business data independent of user location. A Cloud-based CRM allows accessing data remotely from anywhere in the world. It is highly flexible and can be easily customized according to the business requirements. 

NetSuite is a powerful CRM software that provides robust features.  It is an online service that allows organizations to manage all key processes from a single system. It is built on a multi-tenant architecture that securely stores the data.  The NetSuite structure made it possible to propose and perform particular customization along with the development of applications required for operation. Many industries are using NetSuite CRM that makes it high in demand nowadays, it is also a trusted platform in the world due to its capability to withstand CRM competency.

Top Twelve Features of NetSuite CRM

1. Case Management

Case Management is an important feature of Shopify Netsuite. This feature fulfills the requirements of distributors and manufacturers who offer frontline maintenance and support to its customers, partners, end-users, and distributors.  Workflow-based case tasks, issue management, and escalation rules are some of the basic capabilities of Case-Management.

2. Opportunity Management

Opportunity management allows an organization to view opportunities in records of detailed opportunities, lists, and competitive profiles as well. Users can access all the information they need to improve their sales opportunities. Everything is available in an intuitive manner; including meeting records, lists of products, contacts, etc. Users can set different priorities for customers, leads, and opportunities by using this feature. 

3. Campaign Management

The woocommerce netsuite campaign management feature allows users to create marketing campaigns that are based on response patterns, demographics, support histories, and purchase trends. By using this feature you can track, analyze, and manage marketing campaigns in a single platform and evaluate the touch-points needed to move ahead through a sale-process. you can also make sure that your marketing campaigns are highly optimized for the finest results with access to customer's information.

4. Lead Management

Lead Management is an important part of any CRM software. NetSuite has a feature "Web to Lead form" that is tremendously useful for any business. The organizations that use Lead Management of NetSuite ERP or CRM can easily capture leads from their website and automatically populate CRM in real-time as well as deliver the qualified leads to the right sales representative efficiently and quickly.

5. Knowledge Management

Knowledge Management is another key feature of the NetSuite cloud CRM solution. It helps users to organize, optimize, and easily publish their content, and allows their service reps and customers to quickly get the information they want.

6. Partner Relationship Management

NetSuite is commonly known for cloud CRM or ERP, but it's also a PRM (Partner Relationship Management) tool, which is very useful for businesses. It encourages real-time information exchange that improves visibility, increases, and promotes the relationship between business and its partners. 

The key benefit of using the PRM feature is that it allows businesses to develop and execute integrated marketing campaigns to deliver qualified leads to the right partners.

Users can improve their tracking and minimize the sales cycle by getting an in-depth understanding of day to day marketing and sales activities.

7. Customer Service Management

Customer Service Management is an integrated feature of NetSuite cloud CRM that enables an organization to provide outstanding customer service throughout the business process. It does not only give you access to customer contact but all kinds of customer details including shipping status, sales history, and support correspondence, which means you can make a profile of any of your customers, and serve them better while decreasing the cost of customer care.

Another major benefit it serves is that the users can resolve customer's queries in a very short time by having complete accessibility and visibility to customer information. 

8. Sales Forecasting

Sales forecasting features play a crucial role in NetSuite CRM. It uses real-time data to predict future sales and provide better visibility and understanding of opportunities. This feature provides a set of forecasting tools which is extremely useful for business. You can get insight into sales opportunities and predict how they are going to impact your targets.

9. Timesheet Management

Timesheet management is the core feature of NetSuite cloud CRM and ERP. Employees use this feature to enter the total number of hours employees have worked. You can monitor the time your staff spends on individual interactions so you get a better idea about each customer, client, or employee.

Timesheet management allows its user to easily and quickly get the comprehensive timesheet, whether it is remotely or on-site. This individual feature has multiple advantages including integrated time tracking, improved control and visibility, and flexible time entry. NetSuite allows its users to manage and submit timesheets for approval depending on how an organization wants.

10. Email Marketing

Using a unified system to manage email marketing is another prominent advantage of NetSuite CRM. A business can greatly increase its revenues by creating highly targeted campaigns with impressive content. Email marketing leverages purchase data to drive customer loyalty.

11. Real-time Dashboards

The real-time dashboards are key parts of NetSuite CRM. They allow your marketing, sales, and customer service teams to recognize key stats instantly, like call volume, the number of calls resolved, and response to email campaigns, and open opportunities.

Your data will remain Up-to-date always, as the software is cloud-based and Data can be accessed and updated from anywhere at any time. The dashboard can be customized as well according to the customer's need or preference so they can see only relevant data on their dashboards.

12. Reporting and analytics

Reporting and analytics features give you access to a large number of reports in real-time. And generate personalized reports easily and quickly, you can also track and monitor KPIs (Key Performance Indicators) that are important for you.