We must also challenge the idea that we are the ones who should be building these designs. Communities can solve problem

Many different user testing methods can be used to gather findings. Some common tests are usability testing, card sorting, tree testing, a/b testing, and feedback surveys. To understand the different options for testing, I recommend reading Quantitative User-Research Methodologies: An Overview.

The following morning I had a Zoom call with a group of men I refer to as my Wisdom Council. The general purpose of the weekly call is to support one another through life’s ups and downs, week to week.

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cause they had a dad who loved them so very much, who spent time with them, had conversations with them, valued their opinions. He coached all three of their hockey teams, spent years making memories together with them on the drive to and from chilly rinks.

In this step, we need to define the different scenarios that a tester would go through to help us uncover insights. For example, a scenario might be testing out the app as a new user without an onboarding experience, exploring features on their own. Another scenario might be testing an onboarding experience that ushers new users through the app and explains features.

Just like those science fair experiments in middle school, we should prepare a hypothesis. This will form the basis for what we are testing against. Continuing with the last example, our hypothesis might be, “users appreciate a seamless experience to welcome them into the app and explain the features as opposed to exploring for themselves.”

One way to do that is having diverse teams. Studies have shown that diversity leads to increased productivity and innovation, although the queerer the design industry becomes, the less we should need to rely on business metrics to argue for what’s right.

The first step in creating a remote user testing plan is to define what we hope to achieve from the test. Writing a statement that defines the goal will be our guiding light when constructing the test.

Gather final thoughts and ask any final questions to tie all the scenarios together. Which option did they prefer? How would you rate each experience on a scale of 1–5? Be sure to show visuals again to remind testers of each scenario.

We need to enroll our “edge cases” as our partners in the design process to create work that serves them as well as it does everyone else. We should do this not because products that accommodate users at the margins do a better job at meeting the needs of everyone in middle (although they do) but because we should be challenging the idea that the experiences we build should have margins at all—or that the business’s margins should define them.

In design today, people on the outside are considered edge cases and most large organizations don’t design for them. But as Eric Meyer says, “When you say ‘edge case’, you’re really just defining the limits of what you care about.”

Although empathy has been packaged up as a neat little Design Thinking™ books, workshops, and proprietary consulting models, the queer designers I know have a lifetime of experience in empathy on even the most skilled sprint facilitator.

We’ve turned a survival mechanism of being able to move through spaces that aren’t for us into a professional adaptation. And we bring that outsider perspective with us when we enter the field.

A lot of queer designers I’ve talked to feel they are able to more fully put themselves in others’ shoes because of how much time they’ve spent pretending to be someone else.

For example, if we’re testing a workout app, then we may want to ask questions like, “do you currently use any workout apps?” or “do you exercise regularly?” If the tester answers no to these questions, they wouldn’t be a good fit and wouldn’t continue to our test.

So it’s not enough to bring outsider perspectives into the design process, we need to bring in people currently relegated to the edges of our practice and actually center them in our work.