Social media is a lifeline for desperate Indians. And a threat for Narendra Modi

On most days, Network Capital, a business networking group with over 67,000 members on Facebook (FB), focuses on providing its community with information on job vacancies, higher education, and careers.

Recently, however, the group has been flooded with posts from users looking for hospital beds, oxygen and medicines, as a devastating second wave of Covid-19 sweeps India. Critics of Prime Minister Narendra Modi say his handling of the pandemic is to blame, pointing to decisions to allow mass gatherings of people.
Members of the Facebook group, mostly Indian professionals, have responded swiftly to appeals for help, at times sharing extensive Google (GOOGL) spreadsheets with details of medical suppliers and volunteer organizations.
"In such times of political polarization, it leaves you with a lot of hope when you see people come together like this," said Utkarsh Amitabh, a former Microsoft (MSFT) employee who started Network Capital on Facebook in 2016.
He isn't the only one organizing relief efforts on social media.
Over the last couple of weeks, as India's Covid-19 crisis has deepened, American social media giants have become platforms of hope for millions of people. The world's second most populous country has recorded over 18 million cases since the pandemic began — and its health care infrastructure has crumbled under pressure, with hospitals running out of oxygen and medicines.With authorities struggling to provide adequate information, distressed patients and their families have turned to Twitter (TWTR), Facebook, WhatsApp, Instagram or LinkedIn, begging for help.
Social media influencers, from Bollywood actors and cricketers to comic artists and entrepreneurs, have been amplifying SOS calls on their accounts. Others have offered to cook meals, clean homes and walk pets for Covid-19 patients. Some have even managed to find help for friends using dating app Tinder.
On LinkedIn, companies and nonprofit organizations have launched donation initiatives, Ashutosh Gupta, the company's country manager for India, said in an email. Raheel Khursheed, Twitter's former head of news in India, said amplifying messages was one way Indians could feel like they were helping.

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"It is endearing to watch others help Covid-19 patients on Twitter, but it is also distressing to see how little we can do," said Khursheed, who now runs a video streaming company. "We don't know what to do in a pandemic. I don't have an oxygen cylinder lying at home, so other than amplifying, I can't do much."
But even as Indians turn to social media during one of the country's darkest hours, Modi seems to be cracking down on the major platforms in an attempt to stifle dissent. Last month, Twitter removed several tweets about Covid-19 at the request of the Indian government, including some that were critical of the Prime Minister's handling of the pandemic.
New Delhi's intervention has put the social media companies in a difficult position in one of their biggest markets, wedged between their users and a government that recently introduced new rules that could make them liable for not removingEach day, images are shared on social media of the anguish unfolding in India, amid mounting public anger against the ruling Bharatiya Janata Party (BJP) for not doing enough to control the brutal second wave. As well as asking for help, people are posting critical comments using trending hashtags including #ResignModi, #SuperSpreaderModi, and #WhoFailedIndia.
Twitter declined to reveal the number of Covid-related posts on its platform in India and, when asked about its India-related traffic during this surge, Facebook sent CNN Business a list of seven community groups working on pandemic-related issues.In a statement last week, India's Ministry of Electronics and Information Technology said it had asked Twitter, Facebook and others to remove around 100 posts by users it accused of spreading fake or misleading information. The users had created "panic" about the latest Covid-19 wave by "using unrelated, old and out of the context images or visuals, communally sensitive posts and misinformation about Covid-19 protocols," the ministry said.
A Twitter spokesperson confirmed the company had withheld those tweets in India — but users outside could still see them. Modi is particularly active on Twitter, with over 41 million followers.
The government order angered many users on social media, who criticized New Delhi for focusing on its own image, instead of the crisis.
Pratik Sinha, co-founder of fact-checking website Alt News, said he does not buy the government's explanation that it was going after fake news. "There are hundreds of thousands of posts with fake news on social media during the pandemic, why take down only these 100 and let the others stay?" he said. "A lot of the tweets [which were removed] were in the form of opinion with no element of misinformation," he added.
Some of the tweets were posted by opposition politicians, who blamed Modi for the devastating Covid-19 surge.
Pawan Khera, spokesperson for opposition party Congress, sent a legal notice to Twitter seeking reinstatement of his post, in which he questioned the Modi government for allowing mass gatherings at Kumbh Mela — one of the largest religious pilgrimages on Earth — and holding election rallies. The notice said the removal of his tweets was "arbitrary" and "illegal." Twitter has not responded to a request for comment.