If you want to become happier, calmer, and more emotionally stable — especially in your relationships — start paying mor

“There’s this misconception that people facing homelessness don’t need connectivity,” says Lauren Hall, director of Delivering Innovation in Supportive Housing, a nonprofit that runs several shelters in the city. Some of their shelters have been outfitted with free Wi-Fi by ShelterTech. Hall estimates that only about one in five people in their shelters even own a mobile phone: “If we could provide a good Wi-Fi connection to every resident and give them their own device, we could do much more for them,” she says.

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ng heavy, blocking it, and the room was dark. Next to one of the beds, he saw a barefoot. His first thought was how strange it was that someone was sleeping on the floor. He had closed the door and was beginning to walk back to the office when he knew what he had seen wasn’t right.

Aaron Mendez, a former shelter resident and a ShelterTech advocate, says that a portal like SF Service Guide provides options for people facing housing insecurity that they may never have considered previously. “All you need is a cellphone to start the process of getting back on your feet,” he told me when I visited him in his SoMA single-room occupancy residence in the days before Covid-19.

As an indication of its reach, ShelterTech’s SF Service Guide receives over 2,800 unique visitors per month, a number that Soward expects will increase as Covid-19-related relief programs come to an end.

As ShelterTech began taking shape, however, Jackson’s personal situation worsened to the point where he could no longer continue living in San Francisco. Money was a perennial issue, especially as his health deteriorated. Eventually, he moved to Texas, where he scaled back his involvement with ShelterTech and gradually cut ties.

Using technology to help people find services represents a shift for the nonprofit sector in San Francisco, which can struggle to reach its intended audience. “We can’t provide help simply based on ‘you know the right person,’” says Barry Roeder of the San Francisco Mayor’s Office of Housing and Community Development. “Connecting people with services is really challenging.”

The datathons, co-sponsored by SF tech companies like Uber, Lyft, Twitch, Salesforce, PagerDuty, and others have now gone virtual as a result of the pandemic. Since their inception, they’ve drawn over 600 volunteers, including 250 in a completely remote capacity, says Soward.

By the time I discovered the organization recently, it had been years since anyone had heard from him. This was particularly disconcerting since from everything I’d read and heard, Jackson was a rabble-rouser in his heyday.

After spending all afternoon cleaning the garage, you expect that your spouse should immediately thank you and express their appreciation. When they don’t, you not only feel sad and disappointed but also angry and frustrated. And when they still don’t mention anything, you start ruminating on all the previous times in your marriage when you’ve done something nice and not been appreciated for it. Of course, this leads to even more anger and resentment, and eventually, is likely to lead to a fight or serious argument.

Trouble is… surprise is an emotional amplifier: Feeling angry is hard enough. But when you feel angry after expecting to feel appreciated, your anger — and all the unhelpful behaviors that follow from it — is going to grow much bigger and more painful.

“Darcel is really a connector — every time he went to an event, he would end up with 15 business cards of people who wanted to have something to do with him,” says Hicham Sabir, one of the early ShelterTech crew. “He would say if you’re a Black male in San Francisco, you’re basically at the bottom of the list of priorities — I think it took him six months to see a social worker.”

Expectations are beliefs about how the world should work, including how the people in it should act. And while they can be helpful at times, they’re often quite dangerous psychologically.

In some ways, the virus was a catalyst for progress: When it first struck, the city moved thousands of vulnerable homeless people into newly vacant hotels. Unfortunately, however, the city is reportedly planning to move these residents out due to funding issues.

The issue with expectations like this is that, right or wrong, your expectations will frequently get violated. And each time they get violated, you’re going to experience surprise and shock on top of whatever other emotion you feel.

While ShelterTech’s current leaders hail from high-tech backgrounds, its founder is anything but the typical Silicon Valley luminary. Darcel Jackson, an Oakland native and former construction worker, conjured up ShelterTech after he became homeless due to suffering a minor stroke in his mid-fifties and then losing his job and apartment. The idea gained momentum when he met a crop of techies with ties to the Global Shapers Community, a World Economic Forum initiative to nurture civic-minded young people.